Licensed Building Practitioners (LBPs)

The Building Practitioners Board (the Board) is an important part of the Licensed Building Practitioner (LBP) scheme. Anyone can complain to the Board about the conduct of an LBP.

To be able to make a complaint about an LBP you need to ensure that

  1. The person you are complaining about was an LBP when the conduct occurred
  2. The conduct you are complaining about falls within one or more of the ‘grounds for discipline’ listed in section 317 of the Building Act 2004
  3. You can provide sufficient proof to support your complaint
  4. Your complaint is made on the approved form

The Board cannot hear complaints regarding payment disputes and commercial or contractual disputes, including employment disputes.

The complaint process and forms

If the trade person is not LBP registered, and the work involved is restricted building work, a complaint can be made to the Occupational Licensing Team (OLT) at the Ministry of Business, Innovation & Employment.

Other trades

For plumbing, gas fitting, drain laying, electrical, engineering and architectural work there are respective registration bodies who can deal with any issues or complaints as follows