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Council services during Alert Level 1

From Tuesday 9 June 2020 Council services are operating under COVID-19 Alert Level 1.

Congratulations Selwyn, we made it to Level 1! Many of our services are already operating as they were before lockdown. For those where restrictions still remain we will be removing those restrictions from Tuesday 9 June. Facilities will be returning to their normal opening hours over the coming days, but we will be keeping online bookings where they are now in place.

Services that were cancelled will be restarting gradually over the coming days. Keep an eye out here for updates on those services as they resume. Or keep an eye on our new COVID-19 Council updates app  on your smartphone or tablet to keep up to date with our services.

For information on welfare support, financial assistance, accommodation and other help services, check the Need Help? link above.

Council Services

Contacting us 

Our Rolleston offices and all service centres are open to the public.

Rolleston Council offices are open during normal business hours, 8.30am to 5pm.

Service centres (Darfield, Leeston, Lincoln) are open from 10am to 4pm initially. Updated opening hours will be available here and on the Libraries website.

Remember you can use online services or contact us by phone or email.

To report issues or service requests:


AA services at the Council’s Rolleston offices are open. Appointments need to be booked through our new booking system.

Animal control 

Animal control services will resume normal service delivery, responding to animal control requests and incidents.

The dog pound will operate as normal.

Dog registrations are due from 1 July. A re-registration notice will arrive in your inbox or letterbox by 1 July. Payment can be made online, by internet banking, at a Council service centre, or using the prepaid return envelope provided with your registration form.

Microchipping clinics have begun again.

Building and resource consents 

Building consents:
We will continue to process new consent applications and existing applications already in the system, and will now be able to process any physical applications that have been sent in during Alerts Levels 4 and 3.

Building inspections:

From Tuesday 2 June:

  • No more waitlisting of bookings
  • You can book your inspection 2 working days before you need it
  • The Builders App will be available again to allow you to make your own bookings

The usual rules still applies when making your booking – so to save delays and disappointment please check:

  • There are not outstanding resource consents, amendments or blocks on your project
  • All work to be inspected is ready for inspection by 7.30am on the day of your inspection
  • All required documents [PDF, 189 KB] related to the inspection are uploaded to the required documents area of the AlphaOne portal the day before the inspection.

Note that some inspections may still be carried out remotely. We will let you know beforehand if that is the case.

For more information visit our building page.

Resource consents: Electronic processing of online resource consent applications will continue as normal. Site inspections have resumed. Hearings will resume but with an option to be held remotely if possible.

Construction projects 

Major construction and infrastructure projects across the district have now resumed.

Civil Defence 

Selwyn’s Civil Defence is continuing to support those affected by COVID-19. A regional urgent welfare line is available for assistance with emergency food, household goods/services or other welfare-type requests. Phone 0800 24 24 11.

Council meetings and engagement

Council meetings will be held at the usual dates and times and have returned to the Council chambers at the Rolleston headquarters.

Council meetings are also being livestreamed on the Selwyn District Council website and YouTube channel.

Consultation and engagement activities (eg hearings) will include options for submitters to submit remotely.

Consultation and engagement information will be provided online, via the Council’s website or online engagement platform Your Say Selwyn.

Information on other public meetings and consultation will be updated on the Council website as required.


Events will be resuming gradually under Level 1 and we will update on these on our events page, on the Council Facebook page and in Council Call, which is available on our website and in the Selwyn Times weekly.

Food and health, alcohol licensing 

Normal operations resume.

Monitoring and Compliance 

All RMA and bylaw monitoring and complaints and site visits will resume as normal.

Noise control 

Noise control services will at normal service levels.


Rates collection will continue as normal.

Invoices for 2019/20 Rates Instalment 4 were posted or emailed from 17 April 2020. These are due for payment by 15 June 2020.

Payments can be made by post, in person at the Council’s Rolleston offices and service centres, online or you can set up an EasyPay direct debit.

Rates Rebates

Applications will be accepted at the Council offices in Rolleston (no appointment necessary). Our Library Service Centres expect to start making appointments for Rates Rebate clinics in the week beginning 25 May 2020. Further details are available on our rates rebate page.

If you are unable to physically visit a Council facility please call 0800 SELWYN (735996) for further information.

Rates payment extension

To help Selwyn ratepayers who may be facing financial difficulties as a result of the COVID-19 pandemic, we are offering an extension of time to pay your rates.

For more information or to make an application for rates payment extension.


Our contractors are recommencing normal roading repairs and maintenance.

Rubbish and recycling 

Rubbish and recycling collection continues as normal.

Recycling sorting is continuing as normal – please separate your recycling correctly.

The Pines Resource Recovery Park is now open and online booking is no longer required.

See our Q&A for more detailed information.

Water and wastewater services 

We are continuing to maintain all water supplies and wastewater services.

  • Proactive maintenance on water and wastewater networks has resumed.
  • New water and wastewater connections to our network will be carried out to allow new subdivisions to progress.
  • Maintenance of essential equipment will continue to be carried out.

Water meter reading has resumed.

Active construction sites have reopened.

Water race maintenance continues through all alert levels.

Annual planned maintenance work on land drainage and stormwater networks will be undertaken.

Capital works projects and renewals have restarted.

Council Facilities (including Camping grounds, parks and reserves, dog parks and cemeteries)

Community and Recreation Centres 

All centres are open their normal opening hours.

Most classes will resume gradually. We will continue to use the online booking system for some classes.

All rooms are now available for hire with no restrictions.

QR codes will be available to keep a record of movement.

Community Halls 

Community halls will reopen once building checks have been carried out.

Any hirer access, as well as access for any other purpose, will require a Health and Safety Plan, approved by the Council.

Note that a sign-in register or a record of attendance is required – this is to meet contact tracing requirements.

Campgrounds and freedom camping 

Campgrounds: All camping grounds are CLOSED.

All freedom camping sites (Chamberlains Ford, Coes Ford, Lakeside, and Whitecliffs) are CLOSED.

Some emergency provision is available for freedom campers, subject to the availability of separate facilities.


Cemeteries are open and operating as normal.

Parks and reserves including dog parks and playgrounds 

Parks and reserves

Parks and reserves are open. Sports such as netball, rugby and football are progressively returning to parks over the coming weeks, please contact your local club or governing body for further information on specific sports.


Playgrounds, play equipment, exercise equipment, and hard surface sports areas are now open.

Check our playgrounds page to find one near you.

Dog parks

Dog parks (Foster Park, Rolleston, and Leeston) are open.

Pick up after your dogs and dispose of dog poo at home – not in public rubbish bins.


All Selwyn district libraries are open from 9am-6pm Monday to Friday and 10am-4pm Saturday. Lincoln and Rolleston open 9am-8pm Thursday and 10am-4pm Sunday.

Libraries have a wide range of digital and online resources that you can access from home. Staff can also assist with e-tutorials and navigating online resources.

Library returns slots are open. Wifi is operating inside and outside of the libraries.

Programmes in libraries will return from Monday 15 June. Check this page and the Selwyn Libraries website for the latest updates on programmes and events.

Pools and Selwyn Aquatic Centre 

Selwyn Aquatic Centre has returned to full operation. The leisure pool will be available from Wednesday 10 June.

All cancelled lessons and classes have been credited, and all memberships were put on hold while the centre could not be accessed.

All community pools are now closed for the winter.

Public toilets 

All public toilets are open, and are being cleaned on a daily basis.

Sports facilities 

All Council-owned sports facilities such as clubrooms, courts etc. are open.

  • Skate parks are open
  • Public toilets are open.
  • Playgrounds and exercise equipment are open.

This page last updated: 2020-07-01 16:06:05