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From midday Wednesday 12 August 2020 Council services will be operating under COVID-19 Alert Level 2.

Council services during Alert Level 2

All our services continue to operate, but there may be some restrictions or reduced services. Consider delaying your visit or request, or using one of our online services if you can.

Stay home if you are unwell.

When visiting Council facilities we are asking people to maintain physical distancing of at least 1m. Contact tracing – Tracer App QR codes are displayed at all Council facilities.

Under Alert Level 2 gatherings are limited to 100 people. This means numbers in our facilities will be limited to 100 people at one time.

In particular facilities such as the Selwyn Aquatic Centre and Selwyn Libraries will be limiting the number of people who can enter at any one time.  Virtual Reality, LEGO Club and the JP Service Desks at Selwyn Libraries are not running under Level 2. Keep an eye on the Libraries website for details.

You can find a list of Justices of the Peace who are working from home under “find a JP” on the Royal Federation website

Keep an eye on our new COVID-19 Council updates app  on your smartphone or tablet to keep up to date with our services.

For information on welfare support, financial assistance, accommodation and other help services, check the Need Help? link above.

Council Services

Contacting us 

Our Rolleston offices and all service centres are open to the public.

Please observe physical distancing of at least 1m and maintain strong hygiene practices. Government guidance on physical distancing is to keep your distance when out and about:

  • 2 metres in public and in retail stores, like supermarkets and clothes shops.
  • 1 metre in most other environments like workplaces, cafes, restaurants, and gyms.

Numbers may be limited to meet with the Alert Level 2 guidelines that limit gatherings to 100 people.

Rolleston Council offices are open during normal business hours, 8.30am to 5pm.

Service centres (Darfield, Leeston, Lincoln) are open from 10am to 4pm initially. Updated opening hours will be available here and on the Libraries website.

Remember you can use online services or contact us by phone or email.

To report issues or service requests:


AA services at the Council’s Rolleston offices are open. Appointments need to be booked through our new booking system.

Animal control 

Animal control services will resume normal service delivery, responding to animal control requests and incidents.

The dog pound will operate as normal.

Dog registrations are due from 1 July. A re-registration notice will arrive in your inbox or letterbox by 1 July. Payment can be made online, by internet banking, at a Council service centre, or using the prepaid return envelope provided with your registration form.

Microchipping clinics have been cancelled during Alert Level 2.

Building and resource consents 

Building consents:
We will continue to process new consent applications and existing applications.

Building inspections:

Are operating as usual, but with physical distancing and contract tracing in place.

The usual rules still applies when making your booking – so to save delays and disappointment please check:

  • There are not outstanding resource consents, amendments or blocks on your project
  • All work to be inspected is ready for inspection by 7.30am on the day of your inspection
  • All required documents [PDF, 189 KB] related to the inspection are uploaded to the required documents area of the AlphaOne portal the day before the inspection.
  • Use the AlphaOne portal to check the status of your consent and inspections to help reduce call numbers
  • ensure all required documents are uploaded at least the day before the relevant inspection – this is particularly important for final inspections to streamline the code compliance process
  • pay for consents when they’re issued or let us know if your project is not going ahead

Note that some inspections may still be carried out remotely. We will let you know beforehand if that is the case.

For more information visit our building page.

Resource consents: Electronic processing of online resource consent applications will continue as normal. Site inspections are operating with physical distancing and contact tracing in place. Hearings are operating with an option to be held remotely if possible.

Construction projects 

Major construction and infrastructure projects across the district have now resumed.

Civil Defence 

Selwyn’s Civil Defence is continuing to support those affected by COVID-19. A regional urgent welfare line is available for assistance with emergency food, household goods/services or other welfare-type requests. Phone 0800 24 24 11.

Council meetings and engagement

The 12 August Council meeting will be held via Zoom and will be livestreamed on the Selwyn District Council website and YouTube channel.

Consultation and engagement activities (eg hearings) will include options for submitters to submit remotely.

Consultation and engagement information will be provided online, via the Council’s website or online engagement platform Your Say Selwyn.

Information on other public meetings and consultation will be updated on the Council website as required.


Gatherings are limited to 100 people under Level 2. This means events where more than 100 people are expected or where social distancing cannot be observed will be postponed. We will update on these on our events page, on the Council Facebook page.

Food and health, alcohol licensing 

Normal operations remain.

Monitoring and Compliance 

All RMA and bylaw monitoring and complaints and site visits are operating as normal with social distancing measures in place.

Noise control 

Noise control services will at normal service levels.


Rates collection will continue as normal.

Invoices for 2019/20 Rates Instalment 4 were posted or emailed from 17 April 2020. These are due for payment by 15 June 2020.

Payments can be made by post, in person at the Council’s Rolleston offices and service centres, online or you can set up an EasyPay direct debit.

Rates Rebates

Applications will be accepted at the Council offices in Rolleston (no appointment necessary). Our Library Service Centres expect to start making appointments for Rates Rebate clinics in the week beginning 25 May 2020. Further details are available on our rates rebate page.

If you are unable to physically visit a Council facility please call 0800 SELWYN (735996) for further information.

Rates payment extension

To help Selwyn ratepayers who may be facing financial difficulties as a result of the COVID-19 pandemic, we are offering an extension of time to pay your rates.

For more information or to make an application for rates payment extension.


Our contractors are carrying out normal roading repairs and maintenance.

Rubbish and recycling 

Rubbish and recycling collection continues as normal.

Recycling sorting is continuing as normal – please separate your recycling correctly.

The Pines Resource Recovery Park is now open but please maintain social distancing.

See our Q&A for more detailed information.

Water and wastewater services 

We are continuing to maintain all water supplies and wastewater services.

  • Proactive maintenance on water and wastewater networks has resumed.
  • New water and wastewater connections to our network will be carried out to allow new subdivisions to progress.
  • Maintenance of essential equipment will continue to be carried out.

Water meter reading has resumed.

Active construction sites have reopened.

Water race maintenance continues through all alert levels.

Annual planned maintenance work on land drainage and stormwater networks will be undertaken.

Capital works projects and renewals have restarted.

Council Facilities (including Camping grounds, parks and reserves, dog parks and cemeteries)

Community and Recreation Centres 

All centres are open their normal opening hours.

Most classes will operate with social distancing in place. We will continue to use the online booking system.

Numbers in the facilities will be restricted to 100 people.

All rooms are now available for hire.

QR codes will be available to keep a record of movement.

Community Halls 

Community halls are open.

Any hirer access, as well as access for any other purpose, will require a Health and Safety Plan, approved by the Council.

Note that a sign-in register or a record of attendance is required – this is to meet contact tracing requirements.

Gatherings must be under 100 people during the Alert Level 2 period.

Campgrounds and freedom camping 

All Freedom Camping Sites (Whitecliffs, Chamberlains, Coes Ford numbers 2 and 3) are still closed for Winter.

Coes Ford number 1 and Lakeside are still open.

QR codes are in place at Coes Ford number 1 and Lakeside for contact tracing and all camp ground users are strongly encouraged to use these.


Cemeteries are open and operating as normal.

Parks and reserves including dog parks and playgrounds 

Parks and reserves

Parks and reserves are open. Please contact your local club or governing body for further information on specific sports.


Playgrounds, play equipment, exercise equipment, and hard surface sports areas remain open. Please observe social distancing and good hygeine practices wherever possible.

Check our playgrounds page to find one near you.

Dog parks

Dog parks (Foster Park, Rolleston, and Leeston) are open.

Pick up after your dogs and dispose of dog poo at home – not in public rubbish bins.


All Selwyn libraries are open from 9am-6pm Monday to Friday and 10am-4pm Saturday. Lincoln and Rolleston open 9am-8pm Thursday and 10am-4pm Sunday.

Under Alert Level 2 people will be required to sign-in on entering the library for contact tracing purposes and numbers in the libraries will be limited to 100 people at a time. Physical distancing of 1m will be required.

Virtual Reality, LEGO Club and the JP Service Desks at Selwyn Libraries are not running under Level 2. Keep an eye on the Libraries website for details.

You can find a list of Justices of the Peace who are working from home under “find a JP” on the Royal Federation website

Libraries have a wide range of digital and online resources that you can access from home. Staff can also assist with e-tutorials and navigating online resources.

Library returns slots are open. Wifi is operating inside and outside of the libraries.

Pools and Selwyn Aquatic Centre 

Under Alert Level 2 the number of people in the centre will be limited to 100 people at a time and sign-in will be required for contact tracing purposes.
All community pools are now closed for the winter.

Public toilets 

All public toilets are open, and are being cleaned on a daily basis.

Sports facilities 

All Council-owned sports facilities such as clubrooms, courts etc. are open. Please observe social distancing and good hygeine practices wherever possible.

  • Skate parks are open
  • Public toilets are open with increased cleaning
  • Playgrounds and exercise equipment are open.

This page last updated: 2020-09-22 01:00:06