Frequently Asked Questions (FAQs)

Visit https://selwyndistrictcouncil.perfectmind.com/ page and click on 'Signup'

• Fill in the required details: first name, last name, email address, phone number, address, birthday.

Note only use this if you are happy for all account members to see each other’s details and have access to account credit. Your organisation may pay for employees’ Selwyn Recreation services without each employee being part of your organisation’s account. Your organisation can discuss tailored invoicing solutions by contacting selwynaquaticcentre@selwyn.govt.nz.

Note Selwyn Recreation Portal won’t let you add an additional account with an email address that’s already in use for an account.

The free trial is available to all new customers or those who have not held a concession or membership card in the past 12 months. Simply log into the Selwyn Recreation Portal and navigate to Buy > Memberships, then purchase an All Access Membership.

You can cancel within the first 14 days without any penalties if you decide it’s not for you.

Note: If you do not cancel within the first 14 days you will be billed from the next billing cycle.

Click on 'Book now' to view types of classes available.

• Use filters to narrow down options by location, service, date, time, etc.

View this page for more information.

All members within a family or organisational account can access shared credit; email notifications will be sent when members are removed.

1. Check to make sure there’s a spot available in the time/day you want to swap to.
2. Log into Selwyn Recreation portal and view your child’s schedule.
3. Click ‘Switch to list view’.
4. Click on Actions, then select Withdraw.
5. If you’ve already paid in full, select Account Credit as the Refund Method. If you set up a payment plan, it will be cancelled automatically.
6. Select 'Timetable not suitable' as the reason for cancellation.
7. Click Withdraw.
8. Book the new lesson. If you received credit when cancelling a previous booking you can use your credit to pay for the new booking.

You can pay an invoice via the Selwyn Recreation Portal.

1. Click on Invoices under My Info
   
2. Click on Filters if you want to view selected invoices only
   
3. Choose to pay in bulk by clicking 'Due Date' (Option A) or pay selected invoices by clicking the selected invoice/s (Option B) then click on Make Payment
   
4. Click on Complete
   Note: If you have you've previously added your debit or credit card, it will show as a default payment option. Otherwise, you can also add a new card. Should you wish to do split payment (i.e. debit/credit card and account credit) this is also possible. If you prefer to pay via EFTPOS card or cash, please visit us at Selwyn Aquatic Centre.
   
5. Click on Receipt should you wish to see your past payments
   

You can suspend any open term membership for a maximum period of 56 days each calendar year. The minimum freeze period is 14 days. During a freeze, you will not be charged any membership fees, but if you attempt to book a class during the freeze period you will be charged the casual rate.

You can request a membership freeze through one of the following methods:

1. online request via the Xplor customer portal as shown below
2. by completing a paper freeze request form at a group fitness counter

Please submit any freeze request at least 48 hours before you wish the freeze to begin.

1. Log in to the Selwyn Recreation Portal

   

2. Click on “Request Freeze Membership”

   

3. Select the “Starting” and “Ending” date for the freeze

   In this example, the freeze period runs from 1 to 31 May 2025. You can freeze for up to 56 days each calendar year with a minimum freeze period of 14 days.

   

4. Optional: add any notes you wish to include with your request.

   

5. Click on Save

   

6. Your request will be visible

   

7. You will receive a confirmation email when your freeze request has been implemented

A freeze request may take up to 48 hours to be processed.

If you require assistance, please email sports.centre@selwyn.govt.nz.

Scan your Selwyn Recreation membership card at a self check-in kiosk or check in with staff at reception.

Contact customer services at reception for assistance. They can issue you a new one for a small replacement fee. This service is available at Selwyn Aquatic Centre, Selwyn Sports Centre, Lincoln Event Centre, Rolleston Community Centre and West Melton Community and Recreation Centre.

Please visit one of our facilities for assistance with purchasing concession cards using cash. Alternately, other payment methods are available such as EFTPOS, debit/credit card and gift card.

View this page for more information.

1. Check to make sure there’s a spot available in the time/day you want to swap to.
2. Log into Selwyn Recreation portal and view your child’s schedule.
3. Click ‘Switch to list view’.
4. Click on Actions, then select Withdraw.
5. If you’ve already paid in full, select Account Credit as the Refund Method. If you set up a payment plan, it will be cancelled automatically.
6. Select 'Timetable not suitable' as the reason for cancellation.
7. Click Withdraw.
8. Book the new lesson. If you received credit when cancelling a previous booking you can use your credit to pay for the new booking.

Refer to our LTS Terms and Conditions regarding attendance policies.

Refer to our LTS Terms and Conditions regarding attendance policies.

You can terminate your membership by providing 30 days' notice to the relevant facility via the Selwyn Recreation Portal or in person. Please email us or visit any facility for assistance. We will process your request once we receive and acknowledge it.