Results from our 2014 survey of residents' satisfaction with Council services and facilities

Residents Survey 2014

The Council undertakes an annual residents survey to seek feedback on what residents think of Council services such as water supply, roads, and rubbish and recycling collection. The survey seeks about 1 000 responses from randomly chosen residents and uses a quota system to ensure participants were representative of the age, gender and population of the Ellesmere, Malvern, Springs and Selwyn Central wards.

To help Council’s future planning residents surveys also seek information on topical issues. For example, in this year’s survey, residents were asked about the Council’s Smokefree Policy and what they think of pokie machine gambling.

The Council hired the research company Research First to conduct the 2014 survey. A summary of the results of the 2014 Survey [PDF, 3374 KB] is provided below.

94 percent satisfied with rubbish collection 89 percent support keeping 
  council-managed areas smokefree 83 
  percent satisfied with parks and reserves 77 percent satisified with water supply 64 percent have a sense of community with their neighbours 55 percent visited a swimming pool, 
  up from 12 percent in 2013 30 percent
  satisfied with maintenance of rural roads Residents aged 35-64yrs tended to be less satisfied with council 
  services Opinions were divided 
  between rural and urban residents Only 
  25 percent of residents have ever used a gaming machine

Residents were also asked to rate a broad range of services on a priority scale. Services most highly rated were rural fire and civil defence, roads and footpaths, and water supplies.