Residents Survey 2015
The Council undertakes an annual residents survey to seek feedback on what residents think of Council services such as water supply, roads, and rubbish and recycling collection.
The survey seeks about 1,000 responses from randomly chosen residents and uses a quota system to ensure participants were representative of the age, gender and population of the Ellesmere, Malvern, Springs and Selwyn Central wards. In the 2015 survey, for the first time, residents were asked about their views on the quality of life in Selwyn district. A large majority of residents, 90%, agreed or strongly agreed that Selwyn is “a great place to live”. That result was largely consistent across all wards and in both rural and township locations. Asked what factors contributed to Selwyn being a great place to live, respondents most often mentioned good atmosphere and environment, good community spirit and friendly people, accessibility to urban services, and good facilities and amenities.
The Council hired the research company Research First to conduct the 2015 survey. A summary of the results of the 2015 Survey is provided below.
In this year’s survey, the proportion of residents who rated the council’s overall performance as good or very good increased over the past year from 58% to 60%. Waste management remains the highest rated service. Recycling collection was rated good or very good by 94% of residents who receive the service, up from 90% last year to 94%, while 93% of residents who receive rubbish collection rated it good or very good, an increase from 91% last year. Other highly rated services included organic collection (86% rated good/very good), parks and reserves (83%), public libraries (83%), children’s playgrounds (82%), sewerage and wastewater (81%) and public swimming pools (81%) – all of which were rated the same or higher than last year. Lower rated services included rural roads (34%), land drainage networks (36%), maintaining the district’s rural character (41%), making roads and footpaths safer (41%), and water races (42%).
The majority of residents think
Residents surveyed are very
60% Satisfaction with overall performance
When asked to rate Council’s overall performance, 60% of residents felt it was good or very good (compared to 58% in 2013). Satisfaction was higher in Selwyn Central (64%) and Springs (63%), and lower in Malvern (56%) and Ellesmere (48%). Just 7% of residents felt performance was poor or very poor.
Each community facility had
Residents in towns and rural
Residents tended to be less
|Overall, 76% of residents identified that they|
feel a sense of community with people in their
neighbourhood (compared to 68% in 2014). More
residents felt this in Malvern (82%) and Ellesmere
(78%), while less residents felt this in Selwyn
Central (73%) and Springs (74%).
Overall, 18 of the 26 services surveyed this year received ratings of 50% or higher, with nine rated above 75%. Only eight services recorded ratings below 50%. The table below shows the scores the council received in 2014 and 2015 and shows that the council continues to improve its service to residents.
|Score Comparison, 2014 and 2015||2014||2015||% Change|
|Public swimming pools||45%*||81%||36%|
|Sewerage and wastewater||69%||81%||12%|
|Resource Recovery Park||65%||74%||9%|
|Public halls and community centres||63%||67%||4%|
|Access to public transport and facilities||49%*||52%||2%|
|Making district's roads and footpaths safer||41%||41%||0%|
|Parks and reserves||83%||83%||0%|
|Planning for the district’s future||49%*||48%||-1%|
|Road safety awareness||58%||56%||-2%|
|Maintaining the rural character of the district||44%*||41%||-3%|
Ensuring that development in new growth areas |
(e.g. subdivisions) occurs in the best possible way
|Land drainage network||42%*||36%||-6%|