In this section

1. Application check

Your application will be reviewed.

  • If information is missing or incomplete the statutory clock stops until we receive the additional details.
  • We will reject applications that are not fully complete or have significant information missing.

2. Processing

  • The statutory clock starts when all required information is received.
  • You can track progress and view correspondence in the customer portal (note: hard copy applications are loaded into our building consent system).
  • Timeframes:
    • National multi-proof – within 10 days of receiving your application
    • All other applications (including amendment, project information memorandum, certificates of acceptance) – within 20 working days of receiving your application.

Christmas holiday period

The statutory clock (20 working day period) stops every year between 20 December and 10 January.

During this period:

  • You can still submit your application.
  • We continue to work on consents, however the 20 working days does not start counting until 10 January.

For current updates and news on timeframes see our building homepage.

3. Consent issued

  • You will be advised when a decision is made on your application.
  • Pay your invoice – see fees & charges.
  • Your documents will be uploaded to the portal once approved – see tutorial videos for details on how to access them.
  • Building work can’t start until building consent is issued.