Below is a list of our most frequently asked questions. If you have a question that isn't answered below, please contact us.

Who is responsible for maintaining berms?

Property owners are usually responsible for maintaining berms and vegetation outside their property boundary unless Council owns the land.

For more information please refer to our Berm Maintenance Policy


What happens if vegetation becomes a safety issue?

Council may issue a notice requiring trimming if vegetation blocks visibility or creates a safety hazard to road users.


Why is parking being enforced more strictly?

Recent law changes limit Council’s ability to require off-street parking in new developments. This has increased on-street parking pressure, leading to stronger enforcement around:

  • Footpaths
  • Berms
  • Intersections
  • Visibility zones


Can I park on the berm or footpath?

No. Parking on footpaths or berms can damage infrastructure and block pedestrian access. Council enforces this to improve safety and accessibility.


Will parking meters or time limits be introduced?

Parking controls are reviewed as part of Council’s Traffic and Parking Bylaw. Future changes may include time limits or paid parking where required.


How do I report a parking issue?

  1. Use the Snap Send Solve app to report an issue direct from your smartphone
  2. Contact our customer services team, and have the following information ready:
    • Vehicle registration number
    • Vehicle details (colour and make)
    • Exact location of the vehicle
    • Your contact name and phone number
    • Optional but helpful: A photo showing the vehicle’s registration and the offence being committed.


How are pedestrian crossings selected and installed?

Crossings are installed based on:

  • Traffic volumes
  • Pedestrian demand
  • Safety risk
  • Visibility and road layout

Not every request can be approved, but locations are prioritised based on need.


Who pays for new pedestrian crossings?

In some cases, developers are required to fund crossings as part of new subdivisions. Others are funded through Council’s transport budget.

Learn more about crossings on our Road Safety site


What causes potholes?

Potholes form when water enters cracks in the road surface and weakens the pavement, especially during wet or cold weather.


How does Council fix potholes?

Council maintains and resurfaces roads annually. Residents are encouraged to report potholes using Snap Send Solve, which helps prioritise repairs.


Can I claim compensation for vehicle damage?

Generally no. Roads are not guaranteed to be defect-free, and vehicle damage should be claimed through your insurance provider.


How are major road projects planned?

Projects are planned through the National Land Transport Programme (NLTP) in partnership with NZTA Waka Kotahi.


Why do some projects take a long time?

Funding, safety assessments, design work, and consultation all affect timelines. Weather and emergencies can also impact delivery schedules.


Where can I find information on major road projects?

Significant projects are documented in the Long-Term Plan (LTP) and NLTP, which can be reviewed at our Long-Term Plan 2024-2034 website


Why are road safety improvements needed in Selwyn?

Each year, an average of seven people are killed and around 40 are seriously injured on Selwyn roads. Most crashes are caused by driver behaviour, not road conditions. The Council focuses on education, safer road design, and working with Police to reduce risk.


What is Council doing to improve road safety?

Council uses a mix of:

  • Road safety education
  • Engineering improvements
  • Speed management
  • Collaboration with NZTA Waka Kotahi and Police

All initiatives are based on risk assessments and available funding.


Why are there 30km/h speed limits around schools?

Variable 30km/h speed limits operate around schools during drop-off and pick-up times to reduce the risk of serious injury to children. These limits are legally enforceable when active and supported by signage.


How are speed limits decided?

Speed limits must be set through an approved Speed Management Plan and registered with NZTA Waka Kotahi. Council cannot arbitrarily change speed limits.


Can residents request a speed limit change?

Residents can request a review, but any change must meet national criteria and go through a formal approval process before it becomes enforceable.


Where can I find more information on speed limits?

There are lots of resources and further information from the following websites:


Why are yellow lines installed?

Yellow lines are installed primarily for safety reasons, such as improving visibility, maintaining traffic flow, or preventing parking in dangerous areas. They are not installed for convenience.


Can yellow lines be removed on request?

Not usually. Yellow lines are installed following assessments and legal processes. They are only removed if a formal review shows they are no longer required for safety or traffic efficiency.