New Council customer service centre opens
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Last modified: 29 Jul 2020 10:17am
A blessing and a ribbon cutting have marked the official opening of the new customer services centre at the Council headquarters in Rolleston.
Te Taumutu Rūnanga led a blessing of the new area on Wednesday morning, before Mayor Sam Broughton and project manager Sandrine Carrara officially cut the ribbon ahead of the first Council meeting of the year.
The new space, where visitors to the Council building are welcomed, is part of a series of changes to the Council’s customer service to provide a one-stop location for people to contact the Council.
As well as providing face to face help for customers on all types of enquiries, the new centre also handles enquiries through the 0800 SELWYN (735 996) Council contact number, and email and web contacts.
The changes will allow the Council to build on the high standards it sets for supporting residents, Group Manager Communication and Customers Stephen Hill says.
“It’s great to have reached this milestone in our ongoing goal of making it easy for people to do business with us,” he says. “We now have a great space for customers to come to, and a dedicated team supported by excellent systems to help our residents access the services and information they want.”