Rates notices - direct debit information
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Last modified: 29 Jul 2020 10:36am
Do you pay your rates by direct debit?
Recently the Council sent out letters to those who use the direct debit service. Unfortunately, due to a problem with our processing system, the letters were delayed and only gave short notice of the change in rates payments to those who use the service, and showed an incorrect date and rating year.
We understand the frustration this short notice period would have caused to ratepayers, and we apologise for the inconvenience. It was our intention to give everyone sufficient notice of the change in direct debits, to ensure a stress-free transition into our new rating year.
If you have been adversely impacted by our late notification of the direct debiting please get in contact with the team at Selwyn District Council, and we will work through the issue.
Once again, our apologies for the inconvenience.